FAQ-Ordering

Q1. How Do I Place An Order?

You can view our entire product range at your ease. If you already know what you are looking for, you can breezily browse through our categories or use the Search function on our webpage.

Once you have selected an item, choose the color, the size and the quantity (please refer to the Size Guide if you need help to find the right size), and click on the 'ADD TO SHOPPING BAG' button. Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.

When you confirm your selected items to purchase(including discount,donation, delivery time and greeting card), you will be asked if you want to place your order with or without a customer account. We genuinely suggest you checkout with an account as you will be able to benefit a lot.

The last step provides you with an general-view of your order and allows you to edit your billing address and shipping address.

Once you have successfully placed your order and finished the payment, you will receive an order confirmation e-mail. Please note that this e-mail only confirms the receipt of your order. You will receive a separate confirmation e-mail when the order is dispatched. If you need support or any problem should occur, please write us an email at service@novashe.com or visit our Live Chat for help.

Q2. Is It Secure To Pay An Order On NOVASHE?

It is definitely safe and secure to pay your order on NOVASHE.

Q3. Which Payment Methods Does NOVASHE Offer?

NOVASHE accepts payments via Paypal, credit card and NOVASHE shipping card. Please be aware that we do not accept orders made by e-mail, letter, phone or fax, but only pre-paid orders.

Q4. Is There A Minimum Order Value?

There's no minimum amount that has to be ordered. But please note that NOVASHE has the final right to accept your order or not as indicated in the Terms and Conditions.
Click here to read Terms and Conditions in full.


Q5. Where Do I Apply The Coupon Code Or NOVASHE Shopping Points?

There will be notifications on the check-out page to guide you to use the coupon code or novashe shopping points.


Q6. Can NOVASHE Shopping Points Be Applied On Sale Items?

NOVASHE shopping points could be applied to sale items.

Q7. What Should I Do If The Coupon Code Doesn't Work?

Please be aware that two coupon codes cannot be used at one order. Also, it cannot be applied on saled items either.

Also, please don't forget to click on the "Apply" button after you enter the coupon code. If that still doesn't work, please feel free to pay your order first and then write us an email at service@novashe.com or visit our Livechat for help, we will refund you the discount.