FAQ-Account

Q1. Why Can't I Receive Emails From NOVASHE?

Emails from NOVASHE may be blocked from your mailbox, or you may find them in spam. Also, please make sure you register your novashe account with a correct email.

Q2. What Should I Do If I Forget My Password?

If you forgot your password, please follow the "Forgot Password" instructions on the Log-In page, or write us an email at service@novashe.com or visit our Live Chat for help.

Q3. Can I Change My Password?

Yes, you could change your password after you log in your account.

Q4. Can I Change My Email Address In My Account?

Yes, please contact our Customer Service for help.

Q5. Is My Personal Information Kept Safe & Private On NOVASHE ?

You personal information is kept safe & private on NOVASHE and in no way will we give it away.
Click here to read our Privacy Policy in full.